Privacy / Clearly explained
Our enquiry form does not send or store your details on this website. It prepares an email for you to review and send yourself.
01 / The website
Typing into the enquiry form stays in your browser. There is no website database of enquiries, and the form does not save your name, email, phone number or message to our server.
Choosing “Open email” prepares a message in your email app. You decide whether to send it.
02 / Getting in touch
If you email or WhatsApp us, we receive the details you include through that service. We use them to respond, discuss your project and carry out agreed work.
Mark Ward, trading as Shadowban in Suffolk, UK, is responsible for that information. Contact mark@shadowban.co.uk with privacy questions.
03 / Browser settings
This site does not include advertising or analytics trackers. It remembers your chosen colour in a preference cookie for up to a year. Video and gallery-view preferences use your browser’s local storage until cleared.
The admin uses a session cookie for secure sign-in. You can clear cookies and site storage in your browser settings.
04 / Services & records
Hosting providers may keep technical logs such as IP addresses and request times. Email and WhatsApp providers process messages under their own terms and may operate internationally.
Enquiries are handled to take steps towards a requested contract or for our legitimate interest in answering business enquiries. Client work and required business records are handled for contract or legal obligations. We do not sell contact details.
05 / Keeping information
Correspondence is kept while needed to answer an enquiry, complete agreed work, resolve related questions or meet record-keeping obligations. The website itself has no form-submission retention period because it stores no submissions.
Giving us contact details is optional, but we need a way to reply if you want a response.
06 / Your choices
You can ask to access, correct or delete personal information we hold. Depending on the circumstances, you may also request restriction or a portable copy.
You can object to processing based on legitimate interests. Email us to make a request. You can also complain to the ICO.
07 / Optional AI helper
When enabled, the helper sends your question and relevant public gallery or studio information to OpenAI to find images or explain our services. Do not include personal details. We do not save chat transcripts and request that API responses are not stored; OpenAI may retain data under its API policies.
For abuse prevention, our server keeps daily request counts and a daily hashed identifier derived from your IP address. These are replaced the next day. Ordinary gallery search does not use AI.
Updated 10 September 2026. External links have their own privacy notices.