Questions / Straight answers

Ask us anything.

The questions we are asked most, from prices and timescales to repairs, hosting and AI. If yours is not here, send it over — you will get a straight answer from the person who does the work.

Getting started

What does a website cost?

Launch websites start from £400. We agree your scope and final price before development begins.

How quickly can we launch?

We agree a realistic schedule around your content, features and feedback before work starts.

Can you improve my existing site?

Yes. We can repair code, improve mobile layouts and build on what already works.

Do I need my own hosting?

No — we can handle hosting and domain setup for you, or work with hosting you already have.

Can you add AI features to my site?

Yes. From simple chat helpers to automated lead qualification — built to fit what your business actually needs.

Do you offer ongoing support?

Yes. Fixes, updates and small changes after launch — ask about a support plan that suits you.

What if I don't have a clear brief yet?

That's fine. A short conversation is usually enough to work out the next step together.

Book a free call

Websites

Can you improve my current site?

Yes. I can assess the existing design and code, then agree a focused improvement or a larger redevelopment where it is justified. See the website repair page for the problems we fix most often.

Can I change the content myself?

Editing controls can be included. We define which text, images, videos and other content you need to manage before the build.

How long will it take?

That depends on the scope and how ready your content is. I agree the delivery plan with you before starting rather than promise the same turnaround for every project.

More about websites

Website repair

How much does a website repair cost?

It depends on the cause, which is why we look at the problem first. We confirm the work involved and the price before any paid work starts, so there are no surprises. Small fixes are often quick; larger problems are quoted individually.

Can you fix a website someone else built?

Yes — that is most repair work. We read the existing code, work out how it was put together and fix it without breaking the parts that already work.

My website has been hacked. What should I do first?

Change the passwords for your hosting, website admin and email, and do not delete the site — the files show how the attacker got in. Then get in touch. We clean the site, close the way in, update what is out of date and, if Google has flagged the site, request a review once it is clean.

Do I need a completely new website?

Not always. If the design and code are sound, a repair is usually quicker and cheaper. If the site is on software that can no longer be updated safely, we will say so honestly and explain the options.

What access will you need?

Usually your hosting or FTP login and, if you have one, your website admin login. Share them securely, and change them once the work is finished.

Can you fix AI chatbots and automations?

Yes. We work with LLM APIs, prompts, webhooks and the code around them, so a chat assistant or automated workflow that has stopped working or gives poor answers can be diagnosed and repaired.

More about website repair

Support & hosting

How much does a support plan cost?

Plans are quoted to suit the site and the help you need. We confirm the hosting costs, what is covered and any recurring charges before you commit.

Can you support a website you did not build?

Yes. We review the site first so we understand how it was built and can tell you honestly if anything needs attention before support starts.

Do I have to host with you?

No. Support works with your existing hosting, or we can provide PHP hosting and move the site across for you.

What if I only need help occasionally?

That is fine. Tell us roughly how often you expect to need help and we will suggest a sensible arrangement, whether that is a regular plan or work as and when.

More about support & hosting

AI & automation

Can this work with my website?

Yes, where the required data and systems are accessible. Tell me what the website runs on and which tools need to connect.

Do I need to know which model I want?

No. Describe the task, the information available and the constraints. We can choose an approach around those requirements.

Are there ongoing costs?

There may be model usage, hosting or third-party service costs. These depend on the implementation and should be identified separately from the development quote.

More about AI & automation

Creative production

Can you work with my existing footage?

Yes. Share what you already have and the intended use so we can agree whether it can be used directly or needs further work.

Can you produce content and build the website?

Yes. Planning them together helps the footage, layout and interactions support the same message.

What should I send first?

Your business or project link, the intended audience, where the work will appear and a few examples of the style you have in mind.

More about creative production

Still have a question?

Send it with a link to your website or a line about your idea. No technical specification needed.

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