Terms of business / In plain English
These terms apply to websites, repairs, support, hosting, AI and creative work from Shadowban. Your written quote sets out the specifics of your project; if the quote and these terms differ, the quote wins.
01 / Who we are
Shadowban is the trading name of Mark Ward, based in Suffolk, UK. “We” and “us” in these terms mean Shadowban; “you” means the person or business we are working for.
Questions about these terms: mark@shadowban.co.uk.
02 / Quotes & scope
Every project begins with a written quote covering the work, the price, the payment stages and the expected timescale. Work starts once you accept it.
Anything outside the agreed scope is quoted separately, and we will always ask before doing extra paid work.
03 / Payment
Payments are due at the stages and dates in your quote. We may pause work while an invoice is overdue.
For business clients, we may claim interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
04 / Your content
You supply the text, images, logins and decisions the project needs, and confirm you have the right to use anything you send us.
Timescales depend on receiving content and feedback when agreed; late content can move the delivery date.
05 / Ownership
When the work has been paid for in full, you own the website design, content and files we created for you. We keep the right to reuse our general code, tools and know-how, and to show the finished work in our portfolio unless you ask us not to.
Fonts, plugins, stock media and other third-party items remain under their own licences.
06 / AI-generated work
Some images, video, text or code may be produced with AI tools. We review everything before delivery, but you approve how it is used, particularly for claims, likenesses and brand names.
AI tools and their outputs are also subject to the providers’ own terms.
07 / Hosting & third parties
Hosting, domains, email, AI model usage and other third-party services may carry their own charges, confirmed with you in advance, and are provided under those companies’ terms.
We are not responsible for outages or changes made by third-party providers, though we will help you deal with them.
08 / Testing & fixes
We test on current versions of the major browsers and on iPhone, Android and desktop before work goes live.
If something in the agreed work does not function as agreed, tell us within the period set out in your quote and we will put it right. Later changes by you or others are not covered.
09 / Liability
Nothing in these terms limits liability that cannot legally be limited. Otherwise, our total liability for any piece of work is limited to the amount paid for it, and we are not liable for indirect losses such as lost profit or data.
If you are a consumer, your statutory rights, including those under the Consumer Rights Act 2015, are not affected.
10 / Ending the work
Either of us can end a project or support plan by written notice. You pay for work done up to that point, and we hand over the completed files.
If you are a consumer who agreed the work at a distance, you normally have 14 days to cancel under the Consumer Contracts Regulations 2013. If you ask us to start within that time, you pay for work already done.
11 / Confidentiality & data
We keep your business information and access details confidential and use them only for your project. Change shared passwords once work is finished.
How personal information is handled is explained in our privacy notice.
12 / Law
These terms are governed by the law of England and Wales, and disputes are dealt with by its courts.
If any part of these terms is found to be unenforceable, the rest still applies.
Updated 29 September 2026. These terms may be updated; the version in force when you accept a quote applies to that work.